Registration, Cancellation, and Refund Policy

Ashukan Institute · Last updated: August 24, 2026

1. Purpose of the Policy

The Ashukan Institute aims to provide a clear and transparent experience to
individuals and organizations that participate in its training sessions, conferences,
events, and knowledge-sharing activities, or that purchase its
products and services.

This policy sets forth the general terms and conditions applicable to
registrations, cancellations, rescheduling, and refunds.

This policy applies subject to any specific terms
stated at the time of purchase, registration, or in an agreement entered into
with the Ashukan Institute. It supplements the General Terms and Conditions
of Sale and Use; in the event of a conflict,
the specific terms stated at the time of purchase take precedence, followed by this
policy, and then the General Terms and Conditions.

2. Registration

Registration for an activity or the purchase of a product or service is
confirmed when the Ashukan Institute sends a registration confirmation
or an order confirmation.

The person making the registration is responsible for providing accurate
information, including:

• their name and contact information;
• the information needed for billing;
• information about participants when registration is
  made on behalf of an organization.

For registrations made on behalf of an organization, the person
responsible for the registration confirms that they are authorized to act on behalf of that
organization.

The information provided is processed in accordance with our
Privacy Policy.

3. Modifying a Registration

Depending on the nature of the activity, the Ashukan Institute may offer:

• the transfer of a registration to another person;
• postponing participation in an activity to a later date;
• updating registration information.

Any request for a change must be submitted to the Institute within a
reasonable time before the event takes place. Acceptance of a change
remains subject to applicable organizational, educational, or
technical constraints and is at the Institute’s sole discretion.

4. Cancellation by a participant or an organization

Cancellation policies may vary depending on the type of product or
service. The applicable terms are specified at the time of purchase.

Online Training and Digital Content

When access to a training course or digital content is activated,
cancellation or refund options may be limited at
due to the nature of the product offered. The applicable terms and conditions are
specified at the time of purchase.

Training sessions, conferences, events, and live activities

For activities with a specific date, the applicable cancellation policy
is indicated at the time of registration. Depending on
the activity in question, the Institute may offer:

• a partial or full refund;
• a credit applicable to a future activity;
• a transfer of enrollment;
• another equivalent solution.

The terms and conditions may take into account, in particular, the cancellation period,
costs already incurred, the number of participants, and the involvement of
employees or external speakers.

Professional Services and Strategic Consulting

The cancellation policies applicable to professional engagements are
set forth in the service proposal or the agreement entered into between
the Institute and the client.

5. Postponement or Cancellation by the Institute

The Ashukan Institute may have to postpone, modify, or cancel an activity
for reasonable reasons, including:

• the unavailability of a speaker;
• technical constraints;
• an insufficient number of participants;
• exceptional circumstances;
• any situation that affects the quality or safety of the operation.

In such a situation, the Institute will notify the affected participants
as soon as possible and, when possible, will offer:

• a new date;
• an equivalent activity;
• delayed access;
• a refund based on the applicable circumstances.

6. Request for a Refund

All refund requests must be submitted to the Ashukan Institute
using the contact information provided on the website.

Eligible refunds are processed within a reasonable time
following acceptance of the request—normally within thirty (30)
days. Refunds are issued via the same payment method
used at the time of purchase, unless otherwise agreed.

7. Questions

For any questions regarding registration, cancellation, or
refunds: [email protected].

This policy does not limit the rights granted by the Act respecting the
protection of consumers (Québec) where it applies.